Maxene Squire
About Maxene Squire
Maxene Squire is the Head of Business Support Centre at MAXIMUS, overseeing team management and contract performance with key stakeholders.
Current Role at MAXIMUS
Maxene Squire currently serves as the Head of Business Support Centre at MAXIMUS, a position she has held since 2019. In this role, she is responsible for managing a team that includes eight Tram Leaders and Customer Support Advisors. Additionally, she oversees the performance of contracts with key stakeholders such as the Department for Work and Pensions (DWP), the Ministry of Justice (MOJ), and the Education and Skills Funding Agency (ESFA). She plays a crucial role in setting the tone and culture within the Business Support Centre to ensure high levels of quality, compliance, and customer service.
Previous Experience at MAXIMUS-UK LIMITED
In 2019, Maxene Squire worked as an SBSS Operations Implementation Manager at MAXIMUS-UK LIMITED for four months. Although her tenure was brief, she contributed to the operational facets of the company during this period. This role was based in Leicester, United Kingdom.
Customer Success Manager at Intradiem
From 2018 to 2019, Maxene Squire worked as a Customer Success Manager at Intradiem. Based in Leicester, Leicestershire, her main responsibilities included ensuring customer satisfaction and overseeing the success of client partnerships. Her tenure lasted for one year.
Career at British Gas
Maxene Squire built a substantial part of her career at British Gas, where she held various positions between 2001 and 2017. Starting as a Call Center Representative from 2001 to 2003, she was later promoted to Team Manager, a role she held from 2003 to 2010. She subsequently served as a Contract Recruiter from 2010 to 2011, and finally as Real Time Delivery and Optimisation Manager from 2011 to 2017. Her roles primarily focused on team management, recruitment, and operational optimization. All these roles were based in Leicester, United Kingdom, except for the Contract Recruiter position which was national.