Mayte Arteche
About Mayte Arteche
Mayte Arteche is a Case Investigator at Maximus with extensive experience in customer service and bilingual communication.
Title
Mayte Arteche is currently employed as a Case Investigator at Maximus.
Professional Background
Mayte Arteche began her professional career at Leon Medical Centers as a Customer Service Representative from 2013 to 2014. She then moved on to Humana, where she worked in two roles: initially as a Member Engagement Specialist, Bilingual Spanish from 2014 to 2017, and later as a Customer Care Specialist from 2017 to 2018. Following this, she served as a Bilingual Education Paraprofessional at Hillsborough County Public Schools from 2019 to 2020. Mayte held multiple roles at Maximus, including Bilingual Contact Tracer/Case Investigator and CSR III Operations Bilingual, before her current position as a Case Investigator.
Educational Background
Mayte Arteche graduated from the University of Havana with a Bachelor of Arts (B.A.) degree in English Language and Literature/Letters, completing her studies from 1990 to 1996.
Skills and Expertise
Mayte Arteche is fluent in English, Spanish, and French, making her a valuable asset in bilingual customer service and case investigation roles. She has experience in handling federal contracts in a call center environment. Her technical skills include operating multiple systems simultaneously, such as CRM Dynamics, a Knowledge Management System, a telephony system, and email.
COVID-19 Case Investigation
As a Case Investigator for Maximus, Mayte Arteche communicated COVID-19 guidance from the Indiana State Department of Health and CDC with empathy and understanding. She attended regular meetings and training sessions to stay informed about the latest developments in the COVID-19 case investigation program and system.