Melissa Esparza
About Melissa Esparza
Melissa Esparza is a Customer Service Representative at MAXIMUS and a Front Desk Receptionist at the Community College of Denver, with a background in healthcare and a passion for healthcare administration.
Current Job Roles
Melissa Esparza is currently employed at the Community College of Denver as a Front Desk Receptionist and at MAXIMUS as a Customer Service Representative. Since 2020, she has been serving at the Community College of Denver in Colorado. Concurrently, she has held the role of Customer Service Representative at MAXIMUS since 2019, also in Colorado.
Previous Work Experience
Melissa Esparza has accumulated diverse work experience in customer service and healthcare. She previously worked at Aegis as a Collection Technician in 2018 for four months in Colorado. In 2017, she served as a Certified Nursing Assistant at the Life Care Center Of Aurora for four months.
Education and Degrees
Melissa studied Health/Health Care Administration/Management at the Community College of Denver, where she obtained an Associate's degree after three years of study, from 2016 to 2019. She also studied at Emily Griffith Technical College and completed a Certified Nurse Aid program over 11 months in 2017.
Career Goals and Aspirations
Melissa Esparza is planning to transfer to a four-year institution to pursue a bachelor's degree in healthcare administration. Her career goal is to advance in the field of healthcare services, a passion she discovered while working as a certified nurse aide at a nursing home.
Skills and Competencies
During her career, Melissa has developed several critical skills, including communication, problem-solving, critical thinking, active listening, and self-starting abilities. These skills have been honed through her experience as a Customer Service Representative and her involvement in healthcare roles.