Melissa Kneen
About Melissa Kneen
Melissa Kneen is a Workforce Management Analyst at Maximus with previous experience at Zappos Family of Companies, Viator, and AUTO INSURANCE AMERICA.
Current Position at Maximus
Melissa Kneen currently holds the position of Workforce Management Analyst at Maximus. She has been in this role since 2021, demonstrating her capabilities in managing and optimizing workforce operations within the organization.
Previous Role at Zappos Family of Companies
Prior to joining Maximus, Melissa Kneen served in multiple positions at the Zappos Family of Companies. From 2018 to 2021, she worked as a Scheduling and Operations Real Time Analyst - WFM Specialist. Additionally, she held a CLT role for four months in 2018. During her tenure at Zappos, Melissa focused on workforce management and scheduling optimization, contributing to the company's operational efficiency.
Experience at Viator
From 2016 to 2018, Melissa Kneen was employed at Viator as an Escalations and Resolution Specialist. In this role, she was responsible for handling customer escalations and ensuring effective resolution of issues, thereby enhancing customer satisfaction levels.
Underwriter at Auto Insurance America
Melissa Kneen's career includes a period working as an Underwriter for Auto Insurance America. From 2009 to 2011, she worked in the Las Vegas Area, Nevada, where her responsibilities included evaluating and assessing insurance applications to determine risk and coverage levels.