Melissa Morrell
About Melissa Morrell
Melissa Morrell is a Knowledge Management Specialist at Maximus with extensive experience in knowledge base implementation and administration, as well as expertise in Knowledge-Centered Service principles.
Current Role at Maximus
Melissa Morrell has been serving as a Knowledge Management Specialist at Maximus since 2020. In this role, she supports the Indiana COVID Contact Tracing and 211 Vaccine Line. She leverages her expertise in Knowledge-Centered Service (KCS) principles to manage knowledge base implementation and administration, aiming to enhance the efficiency and effectiveness of contact center operations.
Previous Roles at Maximus
Before her current role, Melissa Morrell worked as a Technical Editor at Maximus from 2018 to 2020. During her tenure, she focused on crafting client communication, web content, system documentation, and instructional materials. Her role as a Technical Editor spanned over two years, contributing significantly to her refined skill set in technical communication and content creation.
Career at General Dynamics Information Technology
Melissa Morrell has a substantial history with General Dynamics Information Technology, where she held various roles in the Lawrence, Kansas area. She started as an Information Specialist, Customer Service (2005-2014) and then advanced to positions such as Senior Specialist (2014-2015), Customer Service Supervisor (2015-2016), and Functional Analyst (2016-2018). Each role demonstrated her adaptability and accumulated expertise in customer service and functional analysis.
Earlier Career at Medical College of Wisconsin
From 2001 to 2003, Melissa Morrell worked as a Graduate Program Coordinator at the Medical College of Wisconsin in the Greater Milwaukee Area. During her two-year tenure, she managed various administrative tasks and coordinated graduate programs, laying the groundwork for her future roles in knowledge management and technical editing.
Educational Background
Melissa Morrell studied Graphic Design at the University of Wisconsin-Milwaukee and earned a Bachelor of Fine Arts (BFA) degree. Additionally, she briefly attended Washington University in St. Louis. Her educational background in graphic design provided a foundation for her skills in client communication, web content creation, and documentation.