Michael Jones
About Michael Jones
Michael Jones is an Operation Supervisor at Maximus, with extensive experience in customer service management across various companies.
Title
Michael Jones currently holds the position of Operations Supervisor at Maximus, a role he has been in since 2020.
Current Position at Maximus
Since 2020, Michael Jones has been serving as the Operations Supervisor at Maximus. His responsibilities include managing a team of remote workers, providing health services support, and developing and implementing procedures for new programs in a multi-team call center environment. Jones routinely monitors service quality, offers performance improvement feedback, and provides ongoing training to staff to help clients understand managed care and access services.
Previous Experience at pdvWireless
Michael Jones previously worked at pdvWireless from 2016 to 2019 in Woodland Park, New Jersey. He first held the position of Customer Service Team Lead for two years and later transitioned to Manager Customer Support for nine months. During his tenure, he was responsible for overseeing customer service operations and ensuring high-quality support.
Customer Service Management Roles
Jones has held multiple customer service management roles throughout his career. He was Customer Service Manager at Priemere Response from 2011 to 2016 in North Bergen, NJ. Earlier, he worked at Public Storage as Customer Service Manager for ten months, and at Shoprite Supermarkets in the Customer Service Seafood Department for one year. Other notable positions include his role as Customer Service Supervisor at Oasis Foods Company from 2006 to 2007 and Customer Service Manager at Private Brands Distributions from 2001 to 2004.
Education and Expertise
Michael Jones studied Accounting, first at Union College - NJ from 1990 to 1991, then at Cittone Institute where he achieved his Associate's degree from 1991 to 1993. His educational background provides a solid foundation in financial and managerial principles, which supports his proficiency in supervising and improving customer service operations.