Michael Sampson
About Michael Sampson
Michael Sampson is the Vice President of Digital Customer Success at Maximus, with nineteen years of experience in delivering transformative initiatives and understanding customer needs.
Current Position at Maximus
Michael Sampson currently serves as the Vice President of Digital Customer Success at Maximus. Since 2021, he has been driving customer success strategies from Denver, Colorado. His role involves defining strategic initiatives and establishing tactics to deliver measurable value through highly visible projects. Sampson's work includes building and maintaining relationships with key stakeholders to ensure project success and customer satisfaction.
Previous Roles at Maximus
Michael Sampson has held several key positions at Maximus over the years. Earlier in 2021, he was the Senior Director of Digital Customer Success for seven months in Denver. From 2020 to 2021, he worked on Scaled Human-Centered Design for New Business Solutioning. He also established the Digital Process Architect function from 2018 to 2021 and founded the Robotic Process Automation Center of Excellence from 2018 to 2020, both in Charleston, South Carolina. Additionally, Sampson served as the System Issues Coordinator from 2012 to 2018 in Greater Denver.
Experience at Policy Studies
Before joining Maximus, Michael Sampson worked at Policy Studies. He served as a Product Owner from 2009 to 2012 and as an Operations Analyst and later a Senior Operations Analyst from 2002 to 2012 in the Greater Denver Area. During his tenure, he contributed to various projects and gained significant experience in operations and product management.
Educational Background
Michael Sampson attended Regis University, where he studied Management, Finance, International Political Economy, and Political Science. He completed his Business Administration degree from 1997 to 2001. This educational foundation has equipped him with diverse knowledge in business management and related disciplines, which he has applied throughout his professional career.
Professional Expertise and Experience
With nineteen years of experience, Michael Sampson excels in understanding customer needs and delivering transformative initiatives. His roles have spanned various facets of digital customer success, strategic initiative planning, and process automation. His experience in establishing relationships with stakeholders and driving success in digital transformation projects reflects his deep expertise in the field.