Michael Schnebly
About Michael Schnebly
Michael Schnebly is a Call Center Operations Supervisor at MAXIMUS with extensive experience in call center management and customer solutions.
Title
Michael Schnebly is the Call Center Operations Supervisor at MAXIMUS.
Work Experience at MAXIMUS
Michael Schnebly has an extensive career at MAXIMUS. Currently, he holds the position of Call Center Operations Supervisor, a role he has been in for a substantial period in Lawrence, KS. Prior to this, he served as the Acting Call Center Operations Manager from 2014 to 2016 in the Lawrence, Kansas area. He initially started his tenure at MAXIMUS as a Call Center Representative from 2002 to 2004.
Previous Roles in the Telecommunications Industry
Before joining MAXIMUS, Michael Schnebly gained valuable experience in the telecommunications industry. He worked at Sprint Pcs Personal Communication Srvcs as a Customer Solutions representative from 2000 to 2002 and as a Telecenter Consultant at Sprint from 1998 to 2000, both roles based in the Lawrence, Kansas area.
Early Career and Management Roles
Michael Schnebly's early career included managerial roles in various industries. He was the Tearoom Manager at Yankee Peddlers Tea Room from 1997 to 1998 in Osage Beach, MO, and served as Operations Manager at Valentino's Restaurante from 1985 to 1986 in the Lawrence, Kansas area.
Educational Background
Michael Schnebly pursued higher education in art and design. He studied at ART INSTITUTE OF PITTSBURGH ONLINE DIVISION, completing 87 credits in Media Arts and Animation between 2009 and 2013. Additionally, he attended The University of Kansas, earning 63 credits in Design and Visual Communications, General, from 1984 to 1986. He also studied at Highland Community College, where he completed 32 credits in Art/Art Studies, General from 1983 to 1984.
Achievements and Recognitions
Throughout his career, Michael Schnebly has received notable recognitions. He has been ranked as the number one supervisor for two consecutive years based on CSR supervisor surveys. He has also received the Top 10 scoring team Enterprise-wide awards from Customer Satisfaction Surveys and is a recipient of the 'Faces of Diversity' award.