Michael Spivey
About Michael Spivey
Michael Spivey is a Call Center Supervisor at MAXIMUS in NYC, NY, with previous experience at Toyota Financial Services and AHC INC.
Current Role as Call Center Supervisor at MAXIMUS
Michael Spivey is currently serving as a Call Center Supervisor at MAXIMUS, a position he has held since 2014. Located in NYC, NY, this role involves overseeing the daily operations of the call center, ensuring that customer service standards are met, and managing a team of call center agents. His responsibilities likely include training new employees, monitoring performance, and implementing company policies to improve service quality.
Previous Role at Toyota Financial Services
Before joining MAXIMUS, Michael Spivey worked at Toyota Financial Services as a Customer Service Coordinator (CSC) from 2008 to 2012. During his four-year tenure, he was involved in handling customer inquiries, processing financial transactions, and providing support for various customer service initiatives. His time at Toyota Financial Services would have provided him with valuable experience in customer interaction and support services.
Education at Ramapo College of New Jersey
Michael Spivey attended Ramapo College of New Jersey, where he studied American Studies. Although the exact duration of his studies isn't specified, this academic background likely provided him with a strong foundation in American culture, history, and society. This education may enrich his abilities to communicate effectively and understand diverse perspectives in his professional role.