Miche Negron Hansen
About Miche Negron Hansen
Miche Negron Hansen is a Call Center Supervisor at MAXIMUS with over a decade of experience in supervisory roles within call centers.
Title
Miche Negron Hansen holds the position of Call Center Supervisor at MAXIMUS, a role she has been fulfilling since 2014 in Rancho Cordova, CA. Her career in supervisory roles spans over a decade, reflecting her extensive expertise managing call center operations.
Current Position at MAXIMUS
Miche Negron Hansen has been with MAXIMUS since 2014, working as a Call Center Supervisor. Based in Rancho Cordova, CA, her responsibilities include providing mentoring and direction to call center staff, utilizing positive reinforcement, and direct communication methods to motivate her team. Her role underscores her commitment to enhancing call center performance and ensuring operational efficiency.
Previous Experience at AnswerNet
From 2012 to 2013, Miche Negron Hansen served as Call Center General Manager at AnswerNet in Fair Oaks, CA. During her tenure, she was responsible for overseeing the general operations of the call center, implementing strategic initiatives to improve customer service performance, and managing staff to meet organizational objectives.
Role at HP Enterprise Services
Miche Negron Hansen worked at HP Enterprise Services from 2005 to 2012, undertaking roles as a Contact Center Trainer/Supervisor/ QA and as a Call Center Supervisor. Across these roles, she gained valuable experience in training call center staff, quality assurance, and supervisory responsibilities, contributing to her robust background in call center management.
Property Management and Other Roles
Prior to her extensive involvement in call centers, Miche Negron Hansen served as a Property Manager at Laughton Properties from 2000 to 2005 and as an Office Manager at Granite Insurance Services from 1997 to 1998. Additionally, she worked as an Auditor & Assistant Manager at Motel 6 LLP between 1992 and 1997. These roles equipped her with versatile management skills and a comprehensive understanding of administrative and operational procedures.