Mike Sheikh
About Mike Sheikh
Mike Sheikh is a Call Center Operations Manager at Maximus with extensive experience in vendor management and call center operations.
Title
Mike Sheikh is currently the Call Center Operations Manager at Maximus, a role he has held since 2021. In this position, he oversees operations at the call center located in Kingston, Pennsylvania, United States.
Current Role at Maximus
At Maximus, Mike Sheikh oversees the call center's operations, which services a contract for the Department of Education. In this role, he is responsible for managing teams, ensuring quality service delivery, and optimizing call center performance.
Previous Experience with Navient
Before joining Maximus, Mike Sheikh worked at Navient as a Call Center Vendor Manager from 2013 to 2021. Based in Fishers, Indiana, he focused on international vendor management, including training, quality assurance, sales, and customer service.
Role at Sallie Mae
From 2009 to 2013, Mike Sheikh served as Supervisor of Operations at Sallie Mae. During his tenure, he managed operational procedures and ensured compliance with company policies.
Education and Expertise
Mike Sheikh holds a Bachelor of Science in Business with a double major in Business Management and Human Resources Management from Indiana University - Kelley School of Business. He completed his degree in 2017 and focuses on business administration, management, and operations.
Professional Skills and Development
Mike Sheikh possesses extensive experience in vendor management, with a particular focus on training, quality assurance, sales, and customer service. He actively seeks to expand his leadership and management skills through professional development initiatives.