Monica Redwood
About Monica Redwood
Monica Redwood is the Benefit Enrollment Supervisor at Maximus, with extensive experience in customer service and workforce management.
Title
Monica Redwood holds the position of Benefit Enrollment Supervisor at Maximus. She has been working in this role since 2018.
Company
Currently, Monica Redwood is employed by Maximus, located in Reston, Virginia. Maximus is known for its work in healthcare, human services, and professional consulting.
Previous Roles
Monica has an extensive career in customer service and management. Prior to her current role, she worked as an Xfinity Store Manager at Comcast Cable from 2014 to 2017. She also served as a Customer Service Representative at Owens & Minor in 2014. From 2003 to 2014, Monica was a Customer Service Supervisor at Comcast in Philadelphia, Pennsylvania. She also has experience working as a Retirement Specialist at Virginia Retirement System from 2002 to 2003 and as a Customer Service Supervisor at Cavalier Telephone from 1999 to 2001 in Richmond, Virginia.
Education and Expertise
Monica Redwood studied at Virginia State University from 1985 to 1988. She has developed expertise in managing care benefit enrollment processes, a crucial skill in her role as Benefit Enrollment Supervisor. Additionally, she is skilled in using Avaya Products, which enhances customer service operations.
Industry Experience
Monica has a strong background in workforce management, contributing to efficient team operations. She also has extensive experience in improving customer experience within the hospital and healthcare industry.