Monica Upton
About Monica Upton
Monica Upton is an Operations Manager at Maximus, with extensive experience in operations and sales management across various industries, including pharmaceuticals, health, and financial services.
Title and Current Position
Monica Upton has held the title of Operations Manager at Maximus since 2019. In this role, she operates remotely and oversees different high-profile projects and teams, ensuring operational efficiency and compliance with corporate policies.
Previous Professional Experience
Before joining Maximus, Monica Upton accrued significant experience in various management roles. She worked as an Inside Sales Supervisor at ParMed Pharmaceuticals Inc. from 2013 to 2019. Prior to that, she served as Operations Manager at TMS Health, a Xerox Company, from 2005 to 2012 in Boca Raton, FL. Monica also worked as an Operations Supervisor at Debt Management Credit Counseling from 2004 to 2005, and at Apac TeleServices from 1998 to 2003. Her career began in the US Navy, where she served as a Personnelman from 1992 to 1997 in the Norfolk, Virginia Area.
Education and Qualifications
Monica Upton's educational background includes an Associate of Arts (A.A.) degree in Information Technology from Midlands Technical College, which she earned between 1999 and 2001. She also completed her high school education at Coconut Creek High School, attending from 1989 to 1992.
Key Projects at Maximus
During her tenure at Maximus, Monica Upton led significant projects such as the CDCVAX Project, where she managed a team consisting of 21 Supervisors and 380 Customer Service Representatives. She also oversaw the IRS CARES Project, ensuring strict adherence to operational requirements and corporate standards. Monica played a critical role in the CQA 2020 Census Project by facilitating the recruitment and hiring of 500 employees, and managing language assessments for Non-English and Non-Spanish speakers. Additionally, she served as the Applicant Tracking System point person, overseeing all applicant tracking activities during the same project.