Monique F Edgerton
About Monique F Edgerton
Monique F. Edgerton is a QC/QA Admin II at Maximus with over 8 years of customer service experience and a strong background in client interaction and support.
Current Position at Maximus
Monique F Edgerton currently holds the position of QC/QA Admin II at Maximus. She has been with the company since 2021, working remotely. Her current role emphasizes quality control and quality assurance, areas where she applies her keen attention to detail and strong organizational skills to ensure that tasks are completed accurately and efficiently.
Previous Experience at Maximus
Before her current role, Monique worked as a Call Center Supervisor at Maximus from 2019 to 2020. During her tenure in Blythewood, SC, she was responsible for overseeing call center operations, demonstrating her leadership abilities and proficiency in managing client interactions.
Experience at DXC Technology
Monique served as a Sr Customer Support Representative-Lead at DXC Technology from 2016 to 2019. Located in Blythewood, SC, she gained invaluable experience in customer support, reinforcing her capability in client service and interaction. Her role required a high degree of adaptability and proficiency in new technologies.
Education and Certifications
Monique has a strong educational background with several certifications. She studied Medical Insurance Coding Specialist/Coder at the American Institute of Healthcare and Technology and completed her training for national certification in 2015. She also achieved a Digital Literacy Program certificate at Career Resources in 2015, and received a Certified Comptia A+ certification from the Information Systems Technology 'A' School United States Navy in 2003. Additionally, she earned a certificate in Word Processing/Secretarial from Stone Academy-Hamden in 1996 and completed her high school education with a diploma in General/Business Courses from Stratford High School in 1995.
Skills and Expertise
Monique has over 8 years of experience in customer service, showcasing a robust background in client interaction and support. She possesses excellent organizational skills, contributing to efficient task management and execution. Her ability to adapt and master new technology demonstrates her continuous learning in a fast-paced environment. Known for her meticulous attention to detail, Monique ensures tasks are completed accurately and with minimal supervision. She enjoys challenges and is proactive in learning new roles and responsibilities.