Mukassir Khan
About Mukassir Khan
Mukassir Khan is a Desktop Support Technician at Maximus with a background in dispute resolution, quality assurance, and network administration.
Current Role at Maximus
Mukassir Khan is currently working as a Desktop Support Technician at Maximus. He has been in this remote role since 2022. His responsibilities include providing support for both Windows 10 and legacy Windows 7 systems, running in-depth diagnostics, and managing user-name, password, and access right permissions for proprietary applications and client software.
Previous Work Experience
Mukassir has amassed diverse experience in various roles across multiple companies. He worked at Shunaki LTD as a Network Administrator for three years from 2018 to 2021 in the Greater Minneapolis-St. Paul Area. Prior to that, he served as a Quality Specialist at Activision in the United States for two months in 2017. He also held the position of Sr Specialist | Dispute Resolution at Target and Accounts Payable Analyst at 3M Electronic Monitoring Ltd. in 2016. Additionally, Mukassir worked as a Customer Service Specialist at Amazon in India from 2013 to 2014 for four months.
Educational Background
Mukassir Khan studied Information Technology at SandSys, earning a certification in 2015 after 11 months of study. He also holds a Bachelor's Degree in Business Administration and Management, General from Anwar Ul Uloom College Arts Commerce, achieved from 2010 to 2013. Furthermore, he completed a Bachelor of Commerce (BCom) in Accounting and Finance from Osmania University during the same period.
Skills and Specializations
Mukassir specializes in troubleshooting game software and hardware, operating systems, and network communications. He has demonstrated a proven track record of reducing workload of escalations and maintaining timely feedback to management. One notable achievement is achieving a 100% customer satisfaction survey rate for six consecutive months, underscoring his commitment to excellent customer service.