Myles Mason
About Myles Mason
Myles Mason is a Customer Service Representative at Maximus with a background in data entry and customer service roles in New York City.
Company
Myles Mason is currently employed at Maximus as a Customer Service Representative. He began his role at Maximus in 2023, where he works in the New York City Metropolitan Area.
Title
Customer Service Representative
Previous Positions
Before his current role at Maximus, Myles Mason worked at VFS Global as a Data Entry Specialist in 2022 for 6 months in New York, United States. He also served as a School Aide at the Department for Education from 2018 to 2021 in the New York City Metropolitan Area. Earlier in his career, he worked as a Customer Service Associate at SoulCycle Inc. from 2016 to 2018 in Brooklyn, New York, United States.
Education and Expertise
Myles Mason studied Accounting at Borough of Manhattan Community College from 2019 to 2021. During his studies, he gained foundational knowledge in accounting practices and principles.
Customer Service Experience
Throughout his career, Myles Mason has honed significant customer service skills. While at Maximus, he has assisted over 40 customers daily with health insurance coverage, enrollment, and disenrollment, meeting company quotas and policies. Additionally, he maintained over 35 case notes/documents accurately during phone calls. His collaboration with a team to improve quality assurance and performance in customer service further underscores his expertise in this field.