Nancy Heiser
About Nancy Heiser
Nancy Heiser is the Senior Vice President of Quality and Risk Management and Compliance Officer at MAXIMUS, with over 30 years of experience in LTSS and HCBS programs.
Current Role at MAXIMUS
Nancy Heiser serves as the Senior Vice President of Quality and Risk Management, as well as the Compliance Officer at MAXIMUS. She has been in this role since 2011. In this capacity, she is responsible for overseeing the organization's quality assurance and risk management strategies. Her role includes ensuring compliance with relevant regulations and standards, enhancing operational efficiencies, and leading a clinical services team. This position highlights her expertise in managing and improving risk management protocols within large organizations.
Previous Roles at MAXIMUS
Prior to her current role, Nancy Heiser was the Vice President of the Corporate Office of Quality and Risk Management at MAXIMUS from 2008 to 2010. During her tenure, she played a crucial role in developing and implementing quality management systems. Her work focused on advancing the organizational practices surrounding risk management and compliance, setting the stage for her subsequent promotion to Senior Vice President.
Experience in LTSS and HCBS Programs
Nancy Heiser brings over 30 years of experience in supporting Long-Term Services and Supports (LTSS) and Home and Community-Based Services (HCBS) programs. Her extensive background in these areas underscores her deep understanding of the complexities involved in managing and delivering high-quality care services. She has used this experience to guide operational, policy, and infrastructure improvements in various capacities.
Consulting with CMS and State Agencies
Nancy Heiser has consulted with the Centers for Medicare & Medicaid Services (CMS) and numerous state agencies on issues related to LTSS assessments. Her consulting work has involved addressing a range of operational, policy, and infrastructure concerns, showcasing her ability to provide expert guidance on complex regulatory and administrative issues. This experience has further cemented her reputation as a knowledgeable and reliable leader in the field.
Leadership in Clinical Services
As a leader within the clinical services team at MAXIMUS, Nancy Heiser plays a critical role in guiding the organization's approach to clinical quality and risk management. Her leadership contributes to the development and maintenance of high standards of care and compliance, ensuring that clinical services are delivered effectively and efficiently. This role aligns with her broader responsibilities in quality and risk management, emphasizing her commitment to improving health service outcomes.