Natasha Gill
About Natasha Gill
Natasha Gill is a Supervisor (Remote) at Maximus, with extensive experience in operations and customer service management across various companies.
Current Role at Maximus
Natasha Gill currently holds the position of Supervisor (Remote) at Maximus, where she has been working since 2020. In her role, she has developed Standard Operating Procedures (SOPs) for newly implemented processes. Natasha has a proven track record of spearheading the onboarding and implementation of new projects in a remote supervisory capacity. She collaborates closely with project leadership to identify areas of opportunity and creates processes to fortify those areas. Additionally, she is responsible for coaching and developing a diverse team of Customer Service Representatives, Enrollment Specialists, and Quality Control Administrators to exceed operational and project goals.
Previous Experience at Inktel Contact Center Solutions
Prior to her current role, Natasha Gill served as an Operations Manager at Inktel Contact Center Solutions from 2019 to 2020. During her 6-month tenure in the United States, she was responsible for overseeing operations and ensuring efficient service delivery. While specific initiatives or projects are not detailed, her position likely involved managing contact center operations, enhancing customer service quality, and contributing to the overall objectives of the organization.
Background in Customer Service and Management
Natasha Gill has extensive experience in customer service and management roles. Between 2014 and 2019, she worked as a Group Supervisor at Walgreens, where she gained significant expertise in managing teams and customer operations in the Miami/Fort Lauderdale Area. Prior to this, from 2010 to 2014, Natasha held the position of Training and Quality Assurance Manager at RMD Credit Solution, also located in Miami/Fort Lauderdale. Earlier in her career, she worked as a Sales Administrator at Purebred Breeders, LLC from 2013 to 2014 and as a Customer Service Manager at Herman Electronics from 2008 to 2009, both in the same region.
Educational Background
Natasha Gill studied Mass Communication/Media Studies at Tennessee State University from 1993 to 1997. This foundational education in communication likely provided her with skills valuable in her subsequent managerial and supervisory roles. Prior to her university education, she attended Miami Palmetto Senior High School from 1990 to 1993, where she completed her high school education.