Neysa Pujols
About Neysa Pujols
Neysa Pujols is a Communications Coordinator at MAXIMUS with extensive experience in quality assurance, customer service, and benefits specialization. She holds degrees in Forensic Psychology, Human Services, and Criminal Justice from John Jay College (CUNY).
Current Position at MAXIMUS
Neysa Pujols currently serves as a Communications Coordinator at MAXIMUS, a role she has held since 2016. Based in New York, New York, she is responsible for managing and coordinating communication strategies for the organization. Her role involves the oversight of internal and external communications, ensuring clarity, consistency, and effectiveness in the company's messaging. Her work is imperative in maintaining the company's relationship with diverse stakeholders.
Previous Roles at MAXIMUS
Before her current role, Neysa Pujols held several positions at MAXIMUS. From 2014 to 2016, she worked as a Quality Assurance Specialist in the Greater New York City Area, where she focused on maintaining high standards of service and compliance. Prior to that, she served as a Customer Service Representative from 2001 to 2014, managing client interactions and providing solutions to customer queries. This extensive tenure at MAXIMUS has provided her with a comprehensive understanding of the organization's operations and client service protocols.
Role as Benefits Specialist at Building Service 32BJ Benefit Funds
Neysa Pujols worked as a Benefits Specialist at Building Service 32BJ Benefit Funds from 1994 to 2000. In this role, she managed various employee benefit programs, ensuring the accurate and efficient administration of benefits for the organization’s members. Her responsibilities included handling enrolments, claims processing, and addressing member inquiries. This position allowed her to develop strong analytical and organizational skills, essential for managing complex benefit systems.
Education at John Jay College (CUNY)
Neysa Pujols pursued her higher education at John Jay College (CUNY), where she earned a Bachelor of Arts (B.A.) in Forensic Psychology and Human Services from 2006 to 2012. During the same period, she also achieved an Associate of Science (A.S.) in Criminal Justice from 2006 to 2011. Her academic background provided her with a solid foundation in understanding human behavior, criminal justice systems, and social services.
Expertise in Business Process Improvement and Media Communications
Neysa Pujols possesses expertise in Business Process Improvement and Media Communications, underlined by her roles in various organizations. Her skills include evaluating and enhancing organizational processes to improve efficiency and effectiveness. In media communications, she uses her proficiency to craft clear and impactful messages, critical for maintaining strong internal and external stakeholder relationships. Additionally, her analytical skills and experience in government administration further support her ability to manage and streamline business operations effectively.