Nichlas Brown
About Nichlas Brown
Nichlas Brown is a Project Operations Manager at Maximus with experience in technical support, management, and training roles across various industries.
Professional Experience at Maximus
Nichlas Brown has been serving as a Project Operations Manager at Maximus since 2021. In this role, he has been working remotely and has overseen teams of over 60 agents in the governmental health market. His responsibilities have included managing team interactions, compiling performance reports, and addressing process inefficiencies. He has successfully increased overall project performance by 12% through coaching, feedback, and calibration meetings.
Previous Roles in Technical Support and Management
Before joining Maximus, Nichlas Brown worked at PRO Unlimited as a Technical Support Specialist in 2020 for five months, where he provided valuable technical assistance. Prior to this, he served as an Assistant General Manager at Panera Bread from 2019 to 2020 and as an Assistant Call Center Manager at Inktel Contact Center Solutions from 2018 to 2019. Both positions were based in Miramar, Florida, and involved managerial responsibilities.
Early Career and Training Roles
Nichlas Brown began his career in the service industry, spending two years at Chili's as a Site Trainer QA/QC Bartender from 2016 to 2018 in Pembroke Pines, Florida. In this capacity, he was responsible for quality assurance, quality control, and training new employees, which laid a strong foundation for his managerial skills.
Educational Background
Nichlas Brown completed his education at the Academy of Arts and Minds, where he studied from 2009 to 2013. The institution provided him with a diverse educational experience that has supported his professional journey and personal growth.
Aspiration in Fintech Industry
Nichlas Brown aspires to explore opportunities in the fintech industry. With his extensive experience in project operations, team management, and technical support, he aims to leverage his skills and knowledge to make significant contributions to this evolving sector.