Nicole Lenise Pérez
About Nicole Lenise Pérez
Nicole Lenise Pérez is a Call Center Supervisor at Maximus, with extensive experience in program management, communication, and administrative oversight.
Company
Nicole Lenise Pérez is currently employed at Maximus. Her role as a Call Center Supervisor began in 2021 and she is based in Fort Pierce, Florida, United States.
Previous Job Roles
Nicole Lenise Pérez has held various roles across different organizations. She worked as a Professional Service Delivery Coordinator at DXC Technology from 2020 to 2021. Prior to that, she served as a Sales Promoter at MMM Holdings LLC from 2019 to 2020. Between 2017 and 2019, she was a Professional Quality Analyst at DXC Technology in Isabela, Puerto Rico. She also worked as a Data Entry Specialist at Centro de Servicios a la Juventud from 2015 to 2017 in Arecibo, PR. Her earlier roles include Store Manager at Claire's Inc. from 2011 to 2015 in Isabela and Retail Store Supervisor at Hecho A Mano, Inc from 2008 to 2011 in Mayaguez, Puerto Rico.
Education and Expertise
Nicole Lenise Pérez studied at the University of Puerto Rico-Arecibo, achieving a CDA in Education in 2016. She also holds a Bachelor’s degree in Natural Sciences from the University of Puerto Rico-Mayaguez, earned between 2003 and 2007. Her educational background has equipped her with rich knowledge in education and sciences, which supports her professional roles.
Professional Skills and Responsibilities
Nicole Lenise Pérez offers expert abilities in program management, interpersonal communication, and administrative oversight. She strategically manages calls to enhance team performance and maximize customer satisfaction. In her supervisory role, she is responsible for monitoring Enrollment Specialists' performance, providing feedback, and overseeing training and mentoring programs. Nicole also manages performance reviews and maintains extensive knowledge of corporate policies, program requirements, and quality standards. She assists with enrollment training classes and ensures specialists keep current with multiple programs through continued training initiatives.
Monitoring and Training
At Maximus, Nicole Lenise Pérez evaluates the training needs of Enrollment Specialists to ensure they maintain current knowledge of multiple programs. She collaborates closely with the Quality Assurance and Training departments to implement quality and training initiatives. Her role includes responding to consumer inquiries and appeal requests, as well as handling escalated calls and complaints as needed, ensuring that the team meets Quality Assurance and key performance metrics.