Nicole Rivers
About Nicole Rivers
Nicole Rivers is a Workforce Management Coordinator at Maximus in Reston, Virginia, with a background in claims analysis, collections, customer service, and front desk roles.
Title
Nicole Rivers holds the title of Workforce Management Coordinator at Maximus.
Workforce Management Experience at Maximus
Nicole Rivers has been working as a Workforce Management Coordinator at Maximus since 2014. She operates from Reston, Virginia, where she coordinates and manages the workforce efficiently. Her role involves various aspects of workforce planning, ensuring optimal staffing levels, and managing employee schedules to meet business needs.
Claims Analyst at Albany Medical Center
Nicole Rivers worked as a Claims Analyst at Albany Medical Center from 2013 to 2014. During her 9-month tenure in Albany, New York, she was responsible for analyzing and processing insurance claims, ensuring accuracy and compliance with regulations, and handling claims disputes and resolutions.
Customer Service Roles at Albany Medical Center
Nicole Rivers held multiple customer service positions at Albany Medical Center. From 2012 to 2013, she worked in Collections for 11 months, managing overdue accounts and coordinating payment plans. Prior to that, she served as a Customer Service Representative from 2011 to 2012, providing support to patients and families and handling inquiries and concerns.
Front Desk Experience
Nicole Rivers has significant front desk experience from her previous roles. She worked as a Front Desk Associate at Hotel Indigo from 2008 to 2012, where she managed guest check-ins and check-outs, reservations, and customer inquiries. Before that, she served as a Front Desk Receptionist at Adirondack Advanced Chiropractic from 2006 to 2008, assisting with administrative tasks and patient scheduling.
Education at Hudson Valley Community College
Nicole Rivers completed her Associate of Arts degree at Hudson Valley Community College between 2006 and 2010. Her educational background provided her with foundational knowledge and skills that supported her diverse career in workforce management and customer service.