Nicole Slaughter
About Nicole Slaughter
Nicole Slaughter is the Director of Customer Service at Maximus and the Founder and CEO of a business focused on Business and Life Coaching.
Current Role at Maximus
Nicole Slaughter currently holds the position of Director Of Customer Service at Maximus. She has been in this role since 2012. During her tenure, she has focused on managing customer service operations, developing strategies to improve customer satisfaction, and overseeing teams to ensure the delivery of high-quality service. Her role involves engagement with both public and private sector clients in the United States.
Founder of Freelance
In 2015, Nicole Slaughter founded her own venture, Freelance, where she serves as CEO. The business focuses on Business and Life Coaching, aimed at helping individuals achieve their career and life goals. Nicole leverages her extensive experience in business process management and customer service to provide tailored coaching solutions.
Previous Experience at Vision Self Pay Revenue Recovery
Prior to her role at Maximus and Freelance, Nicole Slaughter was the Early Out and Medicaid Enrollment Manager at Vision Self Pay Revenue Recovery from 2006 to 2012. Here, she managed early-stage accounts and Medicaid enrollment processes. Her work facilitated smoother revenue recovery and enhanced service outreach.
Educational Background
Nicole Slaughter holds an MBA in Management from the Keller Graduate School of Management of DeVry University, completed between 2005 and 2008. Additionally, she earned a BS in Human Resources and General Management from Purdue University, where she studied from 1994 to 2000. Her educational background has equipped her with a solid foundation in management practices and human resources.
Experience in Social Services
Nicole has over 15 years of experience working with non-profit and governmental social service agencies. She has held positions such as Child Protection Services/Family Case Coordinator for the State of Indiana and Case Manager/HR Assistant at Serenity House Of Gary, Inc. Her roles have given her direct experience with Medicaid programs in both Indiana and Illinois.