Noel Hartshorne Senior Program Project Manager Pmp Itil Scrum
About Noel Hartshorne Senior Program Project Manager Pmp Itil Scrum
Noel Hartshorne is a Senior IT Project Manager and Service Level Manager at Maximus with extensive experience in telecommunications project management and a strong focus on customer service excellence.
Title
Noel Hartshorne holds the title of Senior IT Project Manager and Service Level Manager. He is currently serving in this role at Maximus, where he has been working since 2020. His responsibilities include overseeing the delivery and management of IT services, ensuring they meet the agreed-upon service levels.
Current Company
Noel Hartshorne currently works at Maximus as a Senior IT Project Manager and Service Level Manager. He has been in this position since 2020, working remotely. His role includes managing the IT service delivery, performance, and continuous improvement initiatives.
Previous Roles
Before his current role at Maximus, Noel Hartshorne has held several positions in various companies. He was an Information Technology Product Manager at Maximus from 2019 to 2020, and an IT Project Manager from 2018 to 2019. Prior to Maximus, he was the Lead Special Project Management at Verizon Enterprise Solutions for 11 years, from 2007 to 2018, located in the Phoenix, Arizona area. He also served as PMO Program Manager at Electronic Data Systems in Federal Way, WA, from 2003 to 2007.
Education and Certifications
Noel Hartshorne has a solid educational background in project management and literature. He earned a Bachelor of Arts in English Language and Literature/Letters from Oregon State University. He has also achieved several certifications, including the Project Management Professional (PMP) Certification from PMI and a Master's Certificate in Program Management from The George Washington University. Additionally, he holds ITIL Intermediate Certifications and is a Six Sigma Yellow Belt.
Expertise in Telecommunications Projects
Noel Hartshorne has considerable expertise in managing large-scale telecommunication projects. His experience includes managing network, telephony, and co-location projects. This extensive experience has enabled him to effectively negotiate and document IT Delivery Team Operational Level Agreements and Service Improvement Plans.
Project Management Skills
Noel Hartshorne is proficient in a wide range of project management and business tools, including Clarity, Remedy, Cherwell, Service Now, and Salesforce. His skills in these tools support his ability to efficiently manage projects and service level agreements. Additionally, he has a strong focus on customer service excellence and building relationships with cross-functional teams and management.