Norman Williams
About Norman Williams
Norman Williams is a Program Specialist at MAXIMUS and serves as the Director of the Division of Federal Systems within the Office of Child Support Enforcement. He has a background in technical support, sales, and front desk representation, and holds a Bachelor's degree in Philosophy from Morgan State University.
Company
Norman Williams currently works at MAXIMUS as a Program Specialist. He has been with the company since 2016, where he is involved in managing various program-related responsibilities. MAXIMUS is known for providing administrative services to government health and human services programs.
Previous Work Experience
Prior to his current role, Norman Williams worked at Pole To Win International as a Technical Support Agent from 2014 to 2015. Earlier in his career, he served as a Sales Associate at Victoria's Secret from 2010 to 2013. His work experience also includes a position as a Front Desk Representative at Motel 6 from 2008 to 2009.
Education and Expertise
Norman Williams earned a Bachelor's degree in Philosophy from Morgan State University, where he studied from 2010 to 2014. Before that, he obtained a Diploma in Business from Forest Park Senior High, completing his studies there from 2003 to 2007. His educational background provides a strong foundation for his roles in program management and technical support.
Role in Child Support Enforcement
Norman Williams serves as the Director of the Division of Federal Systems within the Office of Child Support Enforcement. In this capacity, he manages a geographically dispersed team of professional and technical employees and contractors. His role involves providing technical systems support to Federal, State, local, tribal, and private partners, as well as interpreting and analyzing policy objectives and legislative proposals to enhance child support programs.
Technological Leadership
In his capacity as Director, Norman Williams oversees the planning and directing of the design, development, and maintenance of major Federal systems. He also manages an information security program, ensuring the implementation of robust security protocols. His leadership is critical in developing and implementing projects to improve methods for collecting and distributing child support payments.