Olivia Brooks
About Olivia Brooks
Olivia Brooks is a Call Center Supervisor at Maximus, with extensive experience in customer relations and team management in the Tampa, Florida area.
Current Role at Maximus
Olivia Brooks is currently employed as a Call Center Supervisor at Maximus. She has been working remotely from Tampa, Florida since 2021. Her role involves overseeing the performance and operations of customer service representatives, ensuring efficient service delivery and customer satisfaction.
Past Experience at BIC Graphic North America
Prior to her current role, Olivia served as a Customer Relations Supervisor at BIC Graphic North America from 2018 to 2020. Located in the Tampa/St. Petersburg, Florida area, she was responsible for managing customer relations and ensuring smooth communication between the company and its clients.
Tenure at Citizens Property Insurance Corporation
Olivia Brooks has extensive experience in customer service roles at Citizens Property Insurance Corporation, where she held multiple positions. She started as a Customer Care Representative I in 2007 and progressed to become a Customer Service Representative III (Coordinator) by 2014. Her tenure at Citizens lasted until 2017, spanning a decade during which she gained significant expertise in personal and commercial lines underwriting policies and procedures.
Educational Background
Olivia Brooks has pursued education through various institutions. She studied at Hillsborough Community College from 1999 to 2014, earning a total of 76 credits. She also attended Florida State College--Jacksonville in 2013 and Central Insurance School in 2008, each for 11 months. Additionally, she completed her studies at Hillsborough Adult High School in 1994.
Leadership and Project Management Skills
Throughout her professional journey, Olivia Brooks has demonstrated strong leadership and project management capabilities. She successfully led a team that consistently received top team monthly awards recognition. Additionally, she refined and implemented new projects, showcasing her ability to manage and execute strategic initiatives effectively.