Olivia Thompson
About Olivia Thompson
Olivia Thompson is a Team Lead at Maximus in Boston, Massachusetts, with a background in customer service and hospitality. She holds degrees in Psychology and Sociology from Lesley University and Bunker Hill Community College.
Current Role at Maximus
Olivia Thompson currently holds the position of Team Lead at Maximus. She has been in this role since 2020 in Boston, Massachusetts. During her time at Maximus, she has garnered extensive experience in team oversight and project management.
Previous Experience at Maximus
Before her current role, Olivia Thompson worked as a Customer Service Representative 3 (Member Experience) at Maximus from 2019 to 2020. In this position, she was responsible for addressing customer inquiries and ensuring a high level of member satisfaction.
Former Roles in the Hospitality Industry
Olivia Thompson has prior experience in the hospitality industry. She worked as a Cashier at Wegmans Food Markets from 2018 to 2019 for nine months. Prior to that, she was employed as a Cross Trainer at Shake Shack between 2016 and 2018. These roles helped her develop strong customer service skills.
Educational Background
Olivia Thompson studied at Lesley University, where she achieved her Senior year in Psychology from 2019 to 2020. She also attended Bunker Hill Community College, earning two Associate of Arts degrees: one in Sociology from 2017 to 2019 and another in Psychology from 2015 to 2017.
Skills and Expertise
Olivia Thompson is proficient in Microsoft PowerPoint and Microsoft Word. Her expertise in these tools supports her effective leadership and presentation skills. Additionally, she possesses strong teamwork capabilities, which are crucial in her current role as a Team Lead.