Ona Powell
About Ona Powell
Ona Powell is a Trainer I at Maximus in San Antonio, Texas, with a diverse background in education, investigation, and administrative roles.
Current Position at Maximus
Ona Powell currently works as a Trainer I at Maximus. She began her role in 2021 in San Antonio, Texas. Her responsibilities include facilitating new hire and update training sessions to ensure consistent delivery and alignment with program needs. She also coordinates and administers practical examinations for new hire training classes, tracking and documenting results. Ona collaborates with contact center Supervisors, Managers, Training Lead, and the QA team to enhance performance and service quality. Additionally, she provides recommendations for graduation or termination from new hire training based on performance assessments.
Previous Roles in Health and Safety
From 2020 to 2021, Ona Powell worked as a Covid-19 Trace Investigator at The University of Texas Health Science Center at Houston (UTHealth) in San Antonio, Texas. Before that, she served as a Child Welfare Investigator for the Texas Department of Family and Protective Services from 2016 to 2018 in Irving, Texas.
Experience in Administrative and Support Roles
Ona Powell has extensive experience in various administrative and support roles. From 2014 to 2016, she was a Contact Representative - Advanced Accounts at the Internal Revenue Service in Dallas, Texas. She also worked as a Virtual Executive Assistant for Concentric Global Consultants LLC from 2011 to 2014 in Winter Haven, Florida, and served as an Itinerant Instructor for the Tangipahoa Parish School System from 2008 to 2010 in Amite City, Louisiana. Earlier, she was an Administrative Assistant at Shawn Joseph Consulting from 2006 to 2008 in multiple locations, including Louisiana, Texas, and Florida.
Educational Background
Ona Powell holds multiple degrees in various fields. She obtained a Master of Arts (MA) in History from The University of Texas at San Antonio (2022-2023). She earned a Master of Education (M.Ed.) in Curriculum and Design - Secondary Education from Texas State University from 2011 to 2015. Ona also holds a Bachelor's Degree in Liberal Arts, History, Latin American Studies, and English from the University of Louisiana at Lafayette (2004-2008). Additionally, she completed an Associate of Arts (AA) in History at Louisiana State University Eunice (2003-2004) and an Associate of Arts (AA) in Anthropology from Santa Fe College (1996-1998).
Skills in Training and Coordination
In her current role at Maximus, Ona Powell plans and coordinates logistics and activities for internal training sessions. She tracks and maintains records of virtual classroom activities, including attendance, test results, and performance issues. Her comprehensive skill set ensures efficient training processes and high service quality standards.