Pamela Burroughs
About Pamela Burroughs
Pamela Burroughs is a Workforce Management Analyst at MAXIMUS with extensive experience in government administration and a strong background in coaching, team building, and contact centers.
Company
Pamela Burroughs is currently employed at MAXIMUS in Rochester, New York. She has been working there as a Workforce Management Analyst since 2017. MAXIMUS is known for providing government services and solutions to improve public health and safety, and Pamela brings her extensive experience in workforce management to enhance their operations.
Title
Pamela Burroughs holds the position of Workforce Management Analyst at MAXIMUS. In this role, she leverages her skills in coaching and team building, as well as her background in contact centers, to manage and optimize workforce operations effectively.
Education and Expertise
Pamela Burroughs has a strong educational background in organizational leadership and human resource development. She earned her Master of Science (MS) degree in Organizational Leadership from St. John Fisher College, as well as a Masters in Organizational Learning and Human Resource Development. Additionally, she studied at Medaille College from 2006 to 2008, which further bolstered her foundation in program and project management.
Work Experience and Background
Prior to her current role at MAXIMUS, Pamela Burroughs gained significant experience in various supervisory and managerial positions. She worked at Frontier Communications as a Supervisor in Operator Services from 2014 to 2016. Before that, she served as an Assistant Manager at Enterprise Rent-A-Car from 2012 to 2014 in Jacksonville, Florida. Her career also includes a tenure as a Call Center Supervisor at Time Warner Cable from 2006 to 2010. Her extensive background in contact centers and employee training has equipped her with the skills necessary for workforce management.
Skills in Workforce Management
Pamela Burroughs' expertise in workforce management is supported by her strong skills in coaching, team building, and employee training. Her experience in contact centers complements her role as a Workforce Management Analyst, where she focuses on optimizing workforce efficiency and productivity. Pamela's educational background in organizational leadership and human resource development provides her with a solid foundation in program and project management, further enhancing her ability to manage and lead teams effectively.