Pamela Grandmaison
About Pamela Grandmaison
Pamela Grandmaison is a Quality Assurance/Training Supervisor at Maximus with over 30 years of experience in customer service, sales, marketing, and management across various industries.
Current Role at Maximus
Pamela Grandmaison is currently serving as the Quality Assurance/Training Supervisor at Maximus. Since 2021, she has been working remotely from Michigan. In her current role, she contributes to the Kansas Child Support Project, leveraging her extensive experience in quality assurance and training to improve outcomes and ensure compliance with project standards.
Career at Maximus
Pamela Grandmaison has held various positions at Maximus, demonstrating her adaptability and growth within the company. She served as a Quality Assurance Supervisor from 2020 to 2021 in the United States, a Call Center Supervisor for five months in 2020 in Flint, Michigan, a Lead Helpdesk Support Rep from 2018 to 2020 in East Lansing, Michigan, and an Enrollment Counselor from 2015 to 2018 in the same city. She initially started at Maximus as an Enrollment Counselor through Spherion from 2014 to 2015 in East Lansing, Michigan.
Previous Professional Experience
Prior to her tenure at Maximus, Pamela Grandmaison held numerous roles in customer service and management. She worked as a Team Lead at DFCU Financial in 2013, and as a Personal Banker at JPMorgan Chase Bank N.A. from 2000 to 2012 in Fowlerville, Michigan. Earlier in her career, she was the Director of Admissions and Marketing at Whitehall Healthcare Center in Novi, MI (1998-1999) and at HCR ManorCare in Oregon, Ohio (1994-1997), as well as Director of Assisted Living at HCR ManorCare in West Bloomfield, MI (1997-1998). She also managed retail stores for Radio Shack across several locations in Wayne County, MI, from 1983 to 1994.
Educational Background
Pamela Grandmaison attended the University of Detroit Mercy, where she earned a Master of Business Administration (MBA) in Business Administration and Management, General, from 1985 to 1990. She also holds a Bachelor of Arts (B.A.) in Business Administration, Marketing, and International Business from Carthage College, where she studied from 1979 to 1983.
Remote Work Expertise
Pamela Grandmaison has extensive experience in remote work, currently operating from Michigan. Her current and past roles have allowed her to develop strong skills in managing remote teams and ensuring project compliance and quality assurance from a distance. This background makes her particularly adept at navigating the challenges and maximizing the benefits of remote work environments.
Experience in Customer Service and Management
With over 30 years of experience in customer service, sales, marketing, and management across various industries, Pamela Grandmaison brings a wealth of knowledge and expertise to her roles. Her career spans multiple sectors, including finance, healthcare, retail, and call center management, highlighting her versatility and comprehensive understanding of customer-facing roles and operational leadership.