Pamela Ketchum
About Pamela Ketchum
Pamela Ketchum is the Senior Director of Transformation and Performance Analytics at Maximus, with extensive experience in business process management and technical leadership.
Current Position at Maximus
Pamela Ketchum is currently serving as the Senior Director of Transformation and Performance Analytics at Maximus. She undertook this role in 2020, where she is responsible for overseeing performance analytics initiatives and directing transformation projects. Her role involves steering the company towards achieving its performance goals through data-driven strategies and management.
Previous Roles at Maximus
Pamela has held several key positions at Maximus over the years. From 2017 to 2020, she was the Director of Product Management for Performance Analytics, leading product development and management strategies. Before that, she served as Senior Manager, BPM from 2013 to 2017, focusing on business process management. Pamela's journey at Maximus began in 2008 when she took on the role of Manager of BPMS Implementation, a position she held until 2013.
Professional Background Before Maximus
Before joining Maximus, Pamela worked at TEKsystems as a Senior Developer Consultant in 2008 for 11 months. Prior to that, she spent nine years at DELL, Inc as a Senior Developer/Analyst, where she honed her technical and analytical skills. She started her professional journey with a two-year stint at Internet Advertising of Alaska as a Web Designer, Consultant, and Entrepreneur from 1996 to 1998.
Educational Background
Pamela Ketchum studied at Charter College, where she earned an AAS in Computer Science Networking Specialist Electronics Associate from 1996 to 1998. She also attended the University of Alaska Anchorage, focusing on Computer Science, Nursing, and Business Administration from 1992 to 1996.
Skills and Expertise
Pamela Ketchum brings a wealth of expertise to her roles, particularly in managing remote and globally dispersed teams, both business and technical/IT. She possesses strong skills in architecture and design, with a particular focus on UI design. Pamela has a proven track record in process improvement and business process management. She demonstrates a natural ability to identify and solve complex business and technical problems and has extensive experience leading both business and technical teams through all phases of project management.