Pamela Roddy, MBA, Pmp
About Pamela Roddy, MBA, Pmp
Pamela Roddy is the Senior Director at Maximus with extensive experience in customer service operations and program development.
Title and Current Role
Pamela Roddy currently holds the position of Senior Director at Maximus, where she has been serving since 2022. As Senior Director, she oversees key operations within the organization, contributing to the company's strategic objectives and operational excellence within the United States.
Previous Roles at Maximus
Before her current role, Pamela Roddy worked at Maximus from 2017 to 2022, serving as the Senior Director for Customer Service, Provider Operations, and Transactions in Boston, Massachusetts. Additionally, she held the position of Operations Manager, Executive Director at Maximus between 2002 and 2007, also based in Boston, MA.
Experience at UMass Medical School
Pamela Roddy was the Associate Director of Program Development and Project Management at UMass Medical School from 2015 to 2017. During her tenure, she focused on managing and developing various programs aligning with the school's objectives in Massachusetts.
Leadership Roles at OnProcess Technology
At OnProcess Technology, Pamela Roddy served as Senior Vice President of Operations, Customer Care from 2007 to 2014, in the Greater Boston Area. Additionally, she was the Vice President of Operations and Technology from 2007 to 2011 in Massachusetts. In these roles, she played a crucial part in enhancing customer service operations and integrating technological advancements.
Tenure at Fallon Clinic
Pamela Roddy held the position of Ambulatory Healthcare Director at Fallon Clinic in Massachusetts for a substantial period from 1987 to 2002. This role involved managing and improving healthcare services to meet the clinic's operational goals.
Education and Certifications
Pamela Roddy completed her MBA in Healthcare Administration from the University of Colorado Denver between 1999 and 2001. She also pursued Executive Leadership Certification through an executive education program at MIT from 2014 to 2015, enhancing her leadership skills and strategic management capabilities.
Specializations and Expertise
With extensive experience in leading customer service operations, Pamela Roddy has worked across multiple continents including Asia and Europe. She specializes in fostering continuous improvement within complex programs and diverse teams, and has a strong background in client relationship development and business growth within the government services sector.