Pat Savino
About Pat Savino
Pat Savino is the Contact Center Director at Maximus, with extensive experience in customer service and administration roles across various organizations.
Contact Center Director at Maximus
Pat Savino has been serving as the Contact Center Director at Maximus since 2017. Located in Reston, Virginia, Pat's role involves overseeing the operations and management of the contact center. Pat is responsible for ensuring the optimal performance of the center, including customer service quality and operational efficiency.
Senior Contact Center Manager at Maximus
Before becoming the Contact Center Director, Pat held the position of Senior Contact Center Manager at Maximus from 2016 to 2017. In this role, Pat managed various aspects of contact center operations, including team supervision, performance metrics, and process improvements. This position also marked Pat's initial transition into the Maximus team.
Coordinator For Interpreter Services at Rochester Regional Health System
From 2015 to 2016, Pat worked as the Coordinator For Interpreter Services at Rochester Regional Health System in Rochester, New York. This role involved coordinating interpreter services for patients, ensuring effective communication across language barriers to improve patient care and satisfaction.
Associate Director and Customer Service at Verizon
Pat Savino spent 22 years at Verizon, from 1992 to 2014, in Basking Ridge, New Jersey, as Associate Director and Customer Service. In this long-term role, Pat was involved in managing customer service operations, providing strategic direction and leadership, and ensuring the delivery of high-quality customer service.
Education Background
Pat Savino studied Business Administration at St. John Fisher College, earning a Bachelor of Science degree between 1992 and 1996. Additionally, Pat attended The Allen School in 2014 to study Healthcare Administration. Early in Pat's academic career, there was a brief stint at Suny Geneseo from 1978 to 1979.