Pat Vitelli
About Pat Vitelli
Pat Vitelli is the Supervisor Call Centre at MAXIMUS in Markham, Ontario, with extensive experience in team management and customer service.
Supervisor Call Centre at MAXIMUS
Pat Vitelli has been working as a Supervisor at the Call Centre for MAXIMUS since 2012. This role involves leading a team and ensuring the efficient and smooth operation of call center activities in Markham, Ontario. Pat's responsibilities include developing and executing business plans to improve processes and performance. Pat is skilled in enhancing customer experience through effective management and outsourcing strategies, contributing to a positive workplace and the continuous growth of the business.
Previous Role at Davis and Henderson
From 2006 to 2012, Pat Vitelli worked as a Team Manager at Davis and Henderson, Credit Solutions Group. Over six years, Pat was responsible for managing teams and overseeing various credit solutions operations. This role helped Pat develop strong management skills and provided valuable experience in the financial services sector.
Experience at OREA Real Estate College
Pat Vitelli served as a Customer Service Representative and Accounts Service Representative at OREA Real Estate College from 2005 to 2006. In this role in the Toronto, Canada area, Pat was involved in assisting customers and managing account services, which honed Pat's skills in customer service and account management.
Educational Background
Pat Vitelli has a rich educational background. Pat studied at York University, where Pat achieved a Bachelor of Arts (B.A.) in Psychology. Additionally, Pat earned a Certificate in Human Resources from Ryerson University, focusing on Human Resources Management/Personnel Administration. This educational foundation has provided Pat with the knowledge and skills necessary for effective personnel management and psychological insight into workforce dynamics.