Patrick Mabry, Bs, As

Patrick Mabry, Bs, As

Customer Service Representative, General Medicare, Tier 1 @ Maximus

About Patrick Mabry, Bs, As

Patrick Mabry is a Customer Service Representative at Maximus and holds multiple executive roles at Creative Collaboration Consultants, LLC. He has extensive experience in IT and customer service, and has received several awards and certifications.

Current Roles and Positions

Patrick Mabry is actively engaged in several professional roles. As of 2021, he serves as a Customer Service Representative, General Medicare, Tier 1 at Maximus, headquartered in Lynn Haven, Florida. In addition to this role, he holds multiple positions at Creative Collaboration Consultants, LLC, including Chief Operating Officer, Chief Information Officer, and Chief Technical Officer, based in Panama City, Florida. He also functions as an Information Technology Specialist at PeopleReady in the Panama City, Florida Area, and at Mabry IT Solutions since 2008.

Previous Employment

Patrick's extensive career includes various roles primarily in the IT and customer service sectors. Before joining Maximus, he worked at the same company as an Associate Dual Healthcare Customer Service Representative from 2019 to 2021, and as a Customer Service Representative from 2018 to 2019. He served at General Dynamics Information Technology as a Customer Service Representative between 2017 and 2018, and again from 2015 to 2016. Additionally, he worked as a Computer Technician at Geeks on Site from 2015 to 2016 and as an IT Field Technician at Barrister Global Services Network from 2013 to 2016. His earlier positions include a role as Systems Engineer & Project Management at the Birmingham Airport Authority in 2012 and a Systems Engineer and Data Manager at WaterSource Inc from 2008 to 2011.

Education and Certifications

Patrick has a diverse educational background. He achieved a Master of Science degree in Management, with concentrations in Leadership and Project Management, from Troy University, from 2023 to 2025. He also holds a Bachelor of Science in Multi/Interdisciplinary Studies from Troy University, completed between 2017 and 2020, and an Associate of Science in General Studies from the same university, attained over a span from 2004 to 2017. Additionally, Patrick graduated with a High School Diploma from Tuscaloosa County High School in 2004. His certifications include CompTia A+, Network+, Security+, Mental Health First Aid, and he is also a certified Peer Specialist.

Technical Projects and Initiatives

Patrick Mabry has spearheaded several significant technical projects. He has led large-scale client virtualization projects, establishing environments for remote virtual servers and workstations using VMWare. Additionally, Patrick has implemented mesh Wi-Fi networks for hotel companies, thereby enhancing connectivity and the guest experience. These initiatives underscore his technical proficiency and project management capabilities.

Awards and Recognitions

Throughout his career, Patrick has received numerous accolades. Notably, he was awarded the Spot Award in December 2017 and January 2018 for his near-perfect quality ratings and schedule adherence. One of his earliest recognitions includes the Growing Up with Small Business Award by Cisco Systems, Inc. in December 2004. These awards highlight his consistent performance and dedication across various roles and industries.

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