Pedro Hernandez
About Pedro Hernandez
Pedro Hernandez is the Lead Investigator at the Indiana State Department of Health, currently working at Maximus in Fort Wayne, Indiana. He has a diverse background in customer service, brand ambassadorship, and entrepreneurship, and holds a Bachelor of Arts in Liberal Studies from Indiana University Bloomington.
Title
Pedro Hernandez serves as the Lead Investigator at the Indiana State Department of Health. He holds this position while working at Maximus, based in Fort Wayne, Indiana, United States. His tenure in this role has spanned since 2020.
Professional Background
Pedro Hernandez has held several roles prior to his current position. He worked as a Brand Ambassador for The Black Sheep in Bloomington, Indiana, in 2019. Hernandez also founded Elite Auto Details in Fort Wayne, Indiana, in 2019. Additionally, he served as a server at Dos Margaritas from 2012 to 2015 in Fort Wayne.
Education and Expertise
Pedro Hernandez completed his Bachelor of Arts in Liberal Studies at Indiana University Bloomington, where he studied from 2015 to 2021. Prior to that, he earned his High School Diploma from Northrop High School, graduating in 2015.
Skills and Responsibilities
In his role as Lead Investigator, Pedro Hernandez is adept in managing multiple software platforms including Microsoft Teams, Outlook, Forms, Excel, and Dynamics. He has led training and team-building sessions focusing on handling difficult calls and best practices while adhering to HIPAA laws. Hernandez has achieved over 90% on all quality assurance scores for customer service. He has also collaborated with his team to develop best practices and procedures for more effective communication with Covid patients.