Phillip Burchette
About Phillip Burchette
Phillip Burchette is a Level 1 Manager CCO Operations at MAXIMUS with over 16 years of experience in management and technical support leadership.
Title
Phillip Burchette currently holds the title of Level 1 Manager CCO Operations at MAXIMUS. In this role, he is responsible for overseeing operations at the contact center level.
Previous Roles at General Dynamics Information Technology
Phillip Burchette has significant experience with General Dynamics Information Technology, where he served in two different capacities. He was a Systems Administrator from 2017 to 2018, responsible for ensuring the optimal operation of systems. Prior to this, he spent a decade from 2008 to 2018 as a Senior Supervisor, where he oversaw team performance and operational efficiency.
Current Positions
Phillip holds multiple current roles. At MAXIMUS, he works as a Level 1 Manager CCO Operations. He is also a Senior Manager at Atheos Management Group LLC. Additionally, Phillip has been serving as an Ordained Minister at The Universal Life Church since 2006.
Previous Experience in Training and Management
From 2002 to 2008, Phillip was a Lead Production Trainer at Fazoli's System Management, LLC. In this position, he played a pivotal role in training staff and ensuring production efficiency.
Educational Background
Phillip Burchette attended Corbin High School, earning his High School Diploma from 2001 to 2004.
Skills and Expertise
Phillip has over 16 years of experience in management and technical support leadership. He is familiar with help desk procedures and has strong analytical and organizational skills. Phillip has a working knowledge of Microsoft suite and products, including Word, Excel, Access, and PowerPoint, as well as Internet Explorer software usage and configurations. He demonstrates strong interpersonal and customer service skills and possesses knowledge of programs and business processes.