Radairys Tapia
About Radairys Tapia
Radairys Tapia is a Customer Service Specialist (CSS III) at MAXIMUS in New York, with extensive experience in customer service roles across various healthcare organizations.
Current Role at MAXIMUS
Radairys Tapia currently holds the position of Customer Service Specialist (CSS III) at MAXIMUS. She has been with the company since 2018. Based in New York, New York, Radairys assists clients in completing new and renewal applications for Medicaid, CHP, Essential Plan, and QHP. Her responsibilities include providing consumers with eligibility determination for healthcare plans and explaining details about premiums, deductibles, co-insurance, and copayments. Additionally, she is involved in creating defects and complaints to address issues within consumer accounts.
Previous Employment at Tunstall Americas
Before joining MAXIMUS, Radairys Tapia worked as a Customer Service Representative at Tunstall Americas. Her tenure there lasted from 2017 to 2018, where she spent one year contributing to customer service operations in Astoria, New York.
Role at Healthfirst
Radairys Tapia served as a Customer Service Representative at Healthfirst from 2013 to 2016. During her three-year stint in New York, she was integral to delivering customer support and solving consumer queries related to healthcare services.
Educational Background
Radairys Tapia studied Hotel/Motel Administration/Management at Universidad APEC from 2006 to 2007. However, she did not graduate from the institution. Her academic pursuit in this field provided her with foundational knowledge that contributes to her versatile skill set in customer service roles.