Rebecca Valente
About Rebecca Valente
Rebecca Valente is a Call Center Specialist at MAXIMUS with a diverse background in customer service, including roles in retail and healthcare industries.
Title and Current Position
Rebecca Valente currently holds the position of Call Center Specialist at MAXIMUS. She has been employed there since 2019, bringing several years of experience in customer service and call center operations to her role.
Previous Employment
Rebecca Valente has a diverse work history including roles in different industries. In 2019, she worked briefly as an Assistant Housekeeping Manager at Hilton. In 2018, she served as a Guest Service Agent at Residence Inn in Albany, New York for four months. Rebecca also worked at Family Dollar as an Assistant Manager from 2018 to 2019, and held the position of Teller at Loomis from 2016 to 2017.
Education and Expertise
Rebecca Valente studied at Hudson Valley Community College where she pursued a general program in Communication from 2002 to 2003. In her professional capacity, she has specialized skills in using Microsoft Teams and Skype for efficient communication within call center operations. Her educational background in communication complements her practical skills, making her proficient in her current role.
Skills in Call Center Management
Rebecca Valente possesses strong time management skills, which are crucial for handling multiple tasks simultaneously in a call center environment. Her expertise in using communication tools like Microsoft Teams and Skype enhances her ability to maintain smooth operations within her team.
Diverse Customer Service Background
Rebecca Valente has a demonstrated history of working in both retail and health care industries. This diverse background has provided her with a broad range of customer service skills, making her adaptable to different working environments and capable of addressing varied customer needs effectively.