Rehab Al Qahtani
About Rehab Al Qahtani
Rehab Al Qahtani is a Quality Assurance Officer at Maximus with a background in quality assurance, customer experience, and autism and behavioral disorders specialization.
Current Title and Role
Rehab Al Qahtani is currently working as a Quality Assurance Officer at Maximus. In this role, she focuses on evaluating employee calls, conducting calibration sessions, and ensuring quality standards are consistently met. She utilizes a Quality Framework to identify emerging trends and support improvements in customer experience.
Previous Experience at ccc by stc
Prior to her current position, Rehab worked as a Quality Assistant at ccc by stc from 2021 to 2023. During her tenure, she contributed to various projects for notable companies such as Thiqah, Leejam, GEA, and Zara.com. Her responsibilities included developing performance improvement and development plans for projects, supervisors, and employees. She also shared exemplary calls and rewarded their owners to promote best practices.
Customer Experience Representative at Jawwy
From 2018 to 2021, Rehab served as a Customer Experience Representative at Jawwy for a span of three years. In this capacity, she focused on ensuring high levels of customer satisfaction and improving the overall customer experience.
Specialist at Human Development Center
Rehab Al Qahtani has also worked as an Autism and Behavioral Disorders Specialist at the Human Development Center in الرياض from 2014 to 2015. In this role, she specialized in assisting individuals with autism and behavioral disorders, providing them with the necessary support and interventions.
Educational Background
Rehab holds a دبلوم في اللغة الإنجليزية from Princess Nourah Bint Abdulrahman University, where she studied اللغة الإنجليزية وآدابها، عام from 2015 to 2018. She also earned a بكالوريوس التربية in تربية خاصة - توحد و اضطرابات سلوكية from the same university, completing her studies from 2010 to 2014. Her educational background has equipped her with a strong foundation in English language and special education.