Renee Moore
About Renee Moore
Renee Moore is a Liaison Outreach Manager at Maximus, with extensive experience in social work and business administration.
Current Role at Maximus
Renee Moore is currently serving as the Liaison and Outreach Manager at Maximus in Raleigh, North Carolina. In this role, she acts as a liaison between the Enrollment Broker Program and North Carolina DSS offices, working to integrate Enrollment Broker activities with local offices. Her responsibilities include managing the day-to-day operations of the Outreach County team and DSS Call Center agents. Additionally, she facilitates collaboration among key stakeholders, such as the North Carolina Department of Health and Human Services and Managed Care Organizations.
Previous Experience at Maximus
Before her current role, Renee Moore worked as a Site Manager at Maximus in Raleigh, North Carolina. She held this position for 10 months in 2020. As Site Manager, Renee’s duties were centered around overseeing operations to meet company standards and possibly involved in team management and performance monitoring.
Experience at Pride in North Carolina, LLC
Renee Moore has held various positions at Pride in North Carolina, LLC. She served as Interim Regional Director for three months in 2018. Prior to that, she worked as a Case Manager/QP and Interim Team Lead from 2011 to 2018. These roles likely involved oversight of case management activities, ensuring the delivery of services, and directing teams in their daily functions.
Educational Background
Renee Moore pursued advanced education at Aurora University, achieving a Master in Social Work and a Master in Business Administration (MBA) from 2021 to 2023. She also attended Park University, where she studied Social Psychology and earned a Bachelor's degree. Her academic background provides a foundation in both social services and business management.
Responsibilities in Outreach and Quality Management
In her current role at Maximus, Renee Moore is responsible for drafting, revising, and reviewing standard operating procedures, policies, and training modules. She plans and oversees resource scheduling, staffing, and marketing activities. Additionally, she creates and analyzes weekly and monthly Quality and Performance Reports to increase enrollment and implement quality procedures. Her work ensures that the company maintains high standards in operations and customer service.