Reuben Bruchez
About Reuben Bruchez
Reuben Bruchez is a Sr. Quality Assurance Coordinator at MAXIMUS with extensive experience in customer support and technical training.
Title
Reuben Bruchez is currently working as a Sr. Quality Assurance Coordinator at MAXIMUS. He also holds the position of Team Leader Customer Support for the New York State of Health at the same company.
Work Experience at MAXIMUS
Reuben Bruchez has been with MAXIMUS since 2015, serving as the Sr. Quality Assurance Coordinator. Additionally, he has been working as the Team Leader Customer Support for the New York State of Health from 2013. His roles involve extensive quality assurance coordination and customer support leadership, based in the Albany, New York Area.
Previous Employment
Before joining MAXIMUS, Reuben Bruchez worked at LexisNexis as a Senior Customer Support Representative from 2009 to 2013. Prior to that, he was a Consultant providing second-level technical support at Real Soft, Inc. for a year, spanning from 2008 to 2009. He also served as a 2nd Level Customer Support at ValueOptions from 2004 to 2008. Earlier in his career, he spent eight years at EarthLink as a Trainer and Training Developer, from 1995 to 2003.
Education and Expertise
Reuben Bruchez completed his studies in Healthcare Management at Southern New Hampshire University from 2019 to 2021. He briefly attended Columbia University in 1970. Throughout his career, he has developed subject matter expertise in new product deployment training, copywriting, active listening, and the communication of complex issues.
Coaching and Training Experience
Reuben Bruchez has coached and trained over 700 employees and thousands of customers in emerging technology. His experience extends to editing and reviewing technical and public health policy documents for content and clarity. Recognized for his customer empathy and communication skills, he has a proven track record in the triage and handling of complex issues.