Ricardo Fuentes
About Ricardo Fuentes
Ricardo Fuentes is an Operations Supervisor at MAXIMUS with extensive experience in operations and project management.
Current Role at MAXIMUS
Ricardo Fuentes currently serves as an Operations Supervisor at MAXIMUS. Since assuming this role in 2018, Ricardo has made significant contributions to the efficiency of the MassHealth Document Processing Center. His responsibilities include managing a team of over 10 document management clerks and implementing automated scanning processes using internal document management image software. Additionally, Ricardo developed document management standards, best practices, and system update procedures, showcasing his expertise in leading operational improvements.
Previous Positions
Before joining MAXIMUS, Ricardo Fuentes accumulated a diverse range of experience in various operational roles. He worked as an Operations Agent at Swissport in Boston, Massachusetts, from 2018 to 2019 and as an Operations Supervisor at CVS Health in Newton Highlands, Massachusetts, from 2017 to 2018. Earlier roles include Administrative Assistant at Gate Gourmet in Boston and Flight Operations Officer at Avianca in El Salvador, which he held for three years. Ricardo also spent seven months as a Planning Analyst at Youngone Corporation in El Salvador.
Educational Background
Ricardo Fuentes has a strong educational foundation that supports his professional roles. He earned a Bachelor's degree in Industrial Engineering from Universidad Centroamericana 'José Simeón Cañas', where he studied from 2006 to 2015. Continuing his academic pursuits, he achieved a Master's degree in Project Management from Boston College, completing the program in two years from 2017 to 2019. Ricardo further enhanced his qualifications by obtaining a Lean Six Sigma White Belt from Aveta Business Institute in 2021.
Expertise in Operations Management
Ricardo Fuentes has demonstrated considerable expertise in operations management throughout his career. His work at MAXIMUS highlights his capability to manage teams and streamline processes. The implementation of automated scanning processes and the development of document management standards underscore his technical and managerial skills. Ricardo’s role at CVS Health as an Operations Supervisor and his earlier positions in different organizations further reflect his comprehensive understanding of operational efficiency and management practices.