Richard King
About Richard King
Richard King is a Telecom Analyst at MAXIMUS with extensive experience in telecommunications systems, including roles at TEKsystems, Hewlett-Packard Enterprise, and other companies.
Company
Richard King is currently working at MAXIMUS as a Telecom Analyst. He began his tenure in 2017 and operates in the Rochester, New York area. MAXIMUS is an organization that provides extensive services, with Richard’s role specifically focused on telecommunications.
Title
Richard King holds the title of Telecom Analyst at MAXIMUS. His responsibilities include managing and troubleshooting the Serenova/Telstrat Engage call recording system, supporting Avaya IX Messaging voicemail systems, and participating in after-hours, weekend, and on-call activities to ensure system stability for a multi-nodal call center.
Background
Richard King has a diverse background in telecommunications and related fields. His previous roles include Telecom Analyst at TEKsystems for Maximus Inc., Services Professional at Hewlett-Packard Enterprise, Optimization and Complex Configuration Engineer, Business Planning Analyst, Converged Systems Support Engineer/Switch Technician, Site Engineer, Lead Technician, and Installation and Repair Technician at CDI Corporation and Tele Data Com, Inc. His career spans several decades and companies, primarily within the Rochester, New York area and Elba, NY virtual offices.
Education and Expertise
Richard King graduated from Greece Athena High School, where he studied Mathematics, Computer Science, and Architectural Drafting and Design, earning an H.S. Diploma. His extensive expertise includes administering the Serenova/Telstrat Engage call recording system and supporting Avaya IX Messaging voicemail systems. He is also adept at handling project change requests related to telecommunications systems.
Achievements
Richard King has demonstrated a robust ability to manage and troubleshoot complex telecommunications systems over his career. Notably, he has been responsible for administering the Serenova/Telstrat Engage call recording system and supporting Avaya IX Messaging voicemail systems. His involvement in multiple project change requests and his dedication to after-hours, weekend, and on-call activities underscore his commitment to ensuring system stability and overall excellence in his field.