Richelle Green
About Richelle Green
Richelle Green is a Quality Assurance Coordinator at MAXIMUS in Hampton, VA, with a diverse background in customer service, education, and event planning.
Quality Assurance Coordinator at MAXIMUS
Richelle Green has been serving as a Quality Assurance Coordinator at MAXIMUS since 2017, located in Hampton, VA. In this role, she focuses on maintaining consistent quality standards by participating in team lead calibrations and providing floor support for customer service representatives in real-time. Richelle contributes to special projects requiring extensive program knowledge, engages in various training initiatives, and conducts weekly desk and computer audits to ensure high performance and an optimal work environment.
Customer Service Specialist at MAXIMUS
Prior to her role as a Quality Assurance Coordinator, Richelle Green worked as a Customer Service Specialist at MAXIMUS for nine months in 2017. Her responsibilities included addressing customer inquiries and providing support to ensure a positive customer experience.
Substitute Teacher/Office Assistant at Source4Teachers
From 2015 to 2017, Richelle Green was a Substitute Teacher and Office Assistant at Source4Teachers. During her two-year tenure, she undertook teaching responsibilities across various subjects and provided administrative support to ensure smooth office operations.
Owner of Scentuous Body Oils
Richelle Green owned and operated Scentuous Body Oils from 2012 to 2013, located at 23 St Johns Dr, Hampton, VA. Her role involved managing the daily operations of the business, marketing products, and ensuring customer satisfaction.
Education and Qualifications
Richelle Green studied Health/Health Care Administration/Management at Liberty University and earned a Certificate in 2017. She also holds a Bachelor of Science Degree in Alternative and Complementary Medicine/Health & Nutrition from Everglades University, obtained from 2012 to 2015. Additionally, she completed her high school education at Warwick High, graduating with a Diploma in Executive Assistant/Executive Secretary in 1983.