Rikethia Creech
About Rikethia Creech
Rikethia Creech is a Call Center Supervisor at MAXIMUS with extensive experience in team management and service level agreement adherence.
Call Center Supervisor at MAXIMUS
Since 2014, Rikethia Creech has been serving as a Call Center Supervisor at MAXIMUS in the Baltimore, Maryland Area. In this role, she manages a team of up to 60 agents, ensuring that service level agreements (SLAs) are consistently met in a fast-paced environment. Her responsibilities involve focusing on agent development and performance to maintain high standards of customer service and operational efficiency.
Follow Up Services Coordinator at PCASA-CAC
Rikethia worked as a Follow Up Services Coordinator at PCASA-CAC from 2006 to 2012, holding the position for six years. During this time, she was responsible for coordinating follow-up services, overseeing the progress and outcomes of various cases, and ensuring that clients received comprehensive support. Her role required strong organizational and communication skills, which she utilized to manage her responsibilities effectively.
Admissions at Sorings Memorial Hospital
From 2000 to 2006, Rikethia Creech was employed at Sorings Memorial Hospital in Lancaster, South Carolina. In her role in Admissions, she was responsible for managing patient admissions processes, interacting with patients and healthcare professionals, and ensuring efficient and orderly operations within the admissions department.
Administrative Assistant at University of South Carolina at Lancaster
Between 1994 and 1996, Rikethia served as an Administrative Assistant at the University of South Carolina at Lancaster. Her duties included providing administrative support, managing office tasks, and assisting with various academic and administrative functions to support the university's operations.
Educational Background
Rikethia Creech completed her higher education at Walden University and the University of South Carolina-Lancaster. From 2009 to 2012, she studied Psychology/Child Development at Walden University. Prior to that, she studied Psychology at the University of South Carolina-Lancaster from 2006 to 2008 and Multi/Interdisciplinary Studies from 1994 to 1996. Additionally, she completed her secondary education at Lancaster Senior High School, where she studied from 1970 to 1994.