Robert De Feo
About Robert De Feo
Robert De Feo is the Manager of Customer Service at MAXIMUS, with extensive experience in customer service and supply chain management.
Professional Background
Robert De Feo currently serves as the Manager of Customer Service at MAXIMUS, a position he has held since 2014. His role primarily focuses on managing call center operations for both the New York State Physician profile and the New Jersey Health Care profile teams. Prior to his current role, Robert worked at Express Scripts as the Senior Manager of Retail Pharmacy Revenue Cycle from 2008 to 2013 in Franklin Lakes, NJ. He also served as the Senior Planning Manager for Technical Training at Medco Health for eight years from 2000 to 2008, and as Manager of Domestic Supply Chain Fleet and Customer Service at BASF from 1997 to 2000. His earlier positions include Account Manager at GE Capital from 1995 to 1997 and Fleet Manager at American Cyanamid from 1980 to 1995.
Educational Background
Robert De Feo earned his MBA in Finance from Seton Hall University, completing his studies from 1980 to 1983. During the same period, he also obtained a Master of Business Administration degree. Prior to that, he achieved a BA in Accounting from William Paterson University of New Jersey, where he studied from 1974 to 1978.
Collaborations and Initiatives
In his role at MAXIMUS, Robert De Feo has collaborated with the NJ Division of Consumer Affairs and the NY Department of Health to review and modify call center operations. He works closely with the corporate RFP team to respond to the renewal of the New York Physician Profile contract, ensuring that the call center operations align with the required standards.
Responsibilities and Expertise
Robert De Feo is responsible for managing escalated issues and ensuring data accuracy in collaboration with a medical malpractice specialist. His extensive experience in various managerial roles, ranging from customer service to technical training and supply chain management, has equipped him with a comprehensive understanding of operational efficiencies and client relations. He has a proven track record of improving service delivery and operational processes across different industries.