Robert Edwards
About Robert Edwards
Robert Edwards is a Health Care Data Entry Supervisor and IES Help Desk Supervisor at MAXIMUS, with extensive experience in IT and network support roles.
Professional Background
Robert Edwards has held various positions in IT and management. He is currently working as a HealthCare Data Entry Supervisor and IES Help Desk Supervisor at MAXIMUS in Fort Pierce, Florida since 2014. Prior to this, he was an I.T. Coordinator at JustaKorp in Altamonte Springs in 2013. He also served as an I.T. Director at Gross Communications WLOQ 103.1 from 2006 to 2012 in Maitland, FL. Additionally, he managed the Gentry Park HOA Board of Directors as President, Secretary, and Treasurer for six years.
Previous Work Experience
Robert Edwards has a wide range of experience in technical and managerial roles. He was the Owner and Consultant at Bytesnpcs Computer Solutions from 2005 to 2006 in Stuart, FL, and Orlando, FL. He worked at Convergys as a Manager in Call Center Operations & Technical/Network Support from 2000 to 2005 in Fort Pierce, FL. He also held positions at International Fine Arts Exposition as a Network Support/Production Coordinator from 1997 to 2000 in Stuart, FL, and at Shipwreck Furnishings as a Network Support/Production Manager from 1996 to 1997 in Port St. Lucie, FL.
Educational Background
Robert Edwards attended Valencia College where he completed an A.S. in Information Technology. He also achieved a CCNA Technical Certificate and a Tech Cert Information Technology Specialist.
Professional Achievements
Robert Edwards has achieved significant milestones in his career. At MAXIMUS, he surpassed the client target by achieving an accuracy rate of 99.87% in auditing healthcare applications. He successfully coordinates five Data Entry projects to ensure accuracy and compliance. Additionally, he monitors agent performance and call quality using workforce management programs like Cisco Unified, Impact360, and Nice.
Specialized Skills and Responsibilities
Robert Edwards has developed various specialized skills over his career. He assimilates data from workforce reports to create efficient systems for tracking AHT, adherence, quality scores, and payroll. He acts as a liaison with developers to evaluate and recommend improvements for Data Entry software and Help Desk programs. Additionally, he initiates incident tickets and coordinates with other departments to resolve imports and Help Desk issues. He also conducts Information Security and HIPAA Compliance training.