Rodrigo Acuna
About Rodrigo Acuna
Rodrigo Acuna is the Director of Customer Service Support at MAXIMUS, overseeing training programs, quality assurance, and client management.
Title
Rodrigo Acuna serves as the Director of Customer Service Support at MAXIMUS, a role he has held since 2019 in the Greater Boston Area.
Career at MAXIMUS
Rodrigo Acuna's extensive career at MAXIMUS began in 2009. Initially joining as a Customer Service Representative, he quickly moved up to Team Supervisor. From 2014 to 2017, he served as Research Manager, followed by a position as Sr. Manager - Research, Training and Quality Assurance from 2017 to 2018. Since 2019, he has been the Director of Customer Service Support.
Previous Roles in Customer Service and Retail
Before joining MAXIMUS, Rodrigo Acuna gained valuable experience in customer service and retail management. He worked as Assistant Store Manager at Starbucks from 2005 to 2009 and as Store Sales Manager at The Discovery Channel Store, Inc. from 2004 to 2007.
Responsibilities and Key Functions
In his current role, Rodrigo Acuna oversees training programs for both new hires and veteran contact center staff. He manages content creation and knowledge management tools, ensuring quality improvement and call quality assurance. He acts as a key liaison in external client management, representing the company at client-level meetings and advising on new program implementations and process improvements.
Education
Rodrigo Acuna studied at East Boston High School, where he completed his General Studies and achieved a High School Diploma between 1996 and 2000.