Roni Adjei
About Roni Adjei
Roni Adjei is a Quality Manager and Customer Service Lead with extensive experience in operations and healthcare management, currently working at Babbasa, MAXIMUS, and Royal Mail.
Title and Current Positions
Roni Adjei holds the titles of Quality Manager and Customer Service Lead. Roni is currently working as the Head of Operations at Babbasa in Bristol, England. Additionally, Roni works at MAXIMUS as Quality Manager and Customer Service Lead, and also serves as the Operations Manager at Royal Mail.
Professional Experience and Roles
Roni has diverse professional experience in various roles. From 2021 to 2022, Roni worked at Ara Recovery For All as the Gambling Service Treatment Manager, managing responsibilities across South West and Wales. Roni currently works in multiple major capacities: Head of Operations at Babbasa, Quality Manager and Customer Service Lead at MAXIMUS, and Operations Manager at Royal Mail. These positions involve leading operational strategies, quality management, customer service improvement, and safety advisories.
Educational Background
Roni Adjei has an academic background in both business and theology. Roni earned a Master of Business Administration (MBA) from the University of the West of England between 2016 and 2018. Earlier, Roni obtained a Bachelor of Arts (BA) in Theology/Theological Studies from the University of Wales, where he studied from 2007 to 2010.
Workplace Learning and Development Initiatives
Roni leads learning and development initiatives for 90 healthcare professionals across 14 sites, demonstrating a commitment to professional growth and education. This role involves designing, implementing, and overseeing continuous learning programs to enhance skills and knowledge within the healthcare sector.
Regional Health and Safety Adviser
In his capacity as a regional health and safety adviser, Roni oversees safety protocols and compliance across 14 sites. This role requires an in-depth understanding of health and safety regulations and effective implementation strategies to ensure safe workplaces. Roni's contributions in this area support a secure working environment for all employees.
Usage of Statistical Data in Workload Management
Roni regularly produces and utilizes statistical data to manage workloads effectively. This process involves collecting, analyzing, and applying data-driven insights to optimize operational efficiency. Roni's ability to interpret and leverage statistical data aids in better resource allocation and performance management.
Performance Reporting and Business Metrics Enhancement
Providing detailed performance reports, Roni aims to enhance business performance metrics. These reports help in identifying key performance areas, setting benchmarks, and implementing improvements. Roni’s focus on performance reporting supports the overarching goal of continuous business process improvement and operational excellence.